Social Responsibility Case Study: Empowering Your Staff With Accessible End-of-Life IT Equipment

BENEFITS

• No need for involvement from your IT department.

• Access to a dedicated website for ordering computers.

• Program costs recovered from the proceeds of used equipment.

• Equipment refurbished to a retail standard.

• Provision of a 12-month warranty in compliance with the Consumer Protection Act.

• Improved employee well-being.

• Eligibility for BBBEE (Broad-Based Black Economic Empowerment) Socio-Economic Development points.

Client: A National Bank - Fostering Digital Inclusion and Staff Benefits

In this comprehensive case study, we explore how a prominent national bank took a bold step towards both enhancing staff benefits and contributing to social responsibility by creatively repurposing their end-of-life computer equipment.

A BANK'S COMMITMENT TO EMPLOYEE WELL-BEING

Our client, a widely recognized retail bank with a substantial presence in major urban centers, understood that their employees were at the heart of their success. They wanted to demonstrate their unwavering commitment to their staff's well-being while staying true to their values of corporate social responsibility.

REFURBISHING FOR STAFF BENEFITS

Xperien played a pivotal role in transforming this vision into reality. We undertook the task of refurbishing the bank's retired computer equipment to meet retail standards. This refurbishment process breathed new life into these devices, making them fully functional and equipped with modern features, much to the delight of the bank's employees.

EMPLOYEE WELL-BEING AS A PRIORITY

To reinforce their dedication to employee well-being, the bank went above and beyond the call of duty. Xperien provide a remarkable 12-month warranty with every refurbished computer, ensuring that their staff enjoyed top-notch after-sales service. This commitment not only exceeded the requirements of the Consumer Protection Act 68 of 2008 but also provided their employees with an assurance of quality, defect-free, and fully operational equipment.

RELIEVING THE IT DEPARTMENT

Dealing with end-user requests for free services and support can be taxing on an organization's IT department. To alleviate this burden, Xperien expertly managed the after-sales service for the bank's employees. This approach effectively spared the bank's IT department from the additional demands of maintaining a satisfied customer base.

A DUAL IMPACT: EMPLOYEE BENEFITS AND SOCIAL RESPONSIBILITY

By empowering their staff with accessible, high-quality computer equipment, our client not only elevated employee well-being but also made a significant contribution to a more digitally inclusive society. This initiative reflected their commitment to corporate social responsibility and their dedication to creating equal opportunities for their valued workforce.

In this case study, our client's unique approach serves as a shining example of how repurposing end-of-life IT equipment can have a dual impact, benefiting employees and society alike.

Xperien services	GRI classification	SASB classification
S1- Reduce inequalities	GRI 413-1	n/a
S2- Sell 2 Staff	n/a	n/a

Classification source: Sustainable IT

Inspired by our case study?

Reach out to us today, and together, we can develop an environmental disposal plan tailored to your enterprise's needs, ensuring compliance with ESG factors.

📧 Email: bridgette@xperien.co.za

📞 Phone: +27 11 486 8806